Shipping
& Returns

All S. Riviere Hair Collection orders ship from Atlanta, Georgia. We ship via USPS Priority Mail or UPS, carrier is selected based on your location and order size to ensure the fastest, most reliable delivery.

Orders are processed within 1–3 business days of being placed. Processing time is separate from shipping time, the 10–14 business day estimate begins once your order has been dispatched, not when it is placed.

Orders placed on weekends or US federal holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package.

Tracking information may take 24–48 hours to update in the carrier's system after your dispatch notification is sent. If your tracking shows no movement after 48 hours, please contact us at info@srivierehair.com.

At this time, S. Riviere Hair Collection ships within the United States only. We are working to expand international shipping in the future.

If you are an international customer interested in placing a large or wholesale order, please contact us at info@srivierehair.com to discuss options.

Exchanges are at the discretion of S. Riviere and are only considered in the event of a discrepancy on our part — for example, if the wrong item was sent or there was an error with your order.

To inquire about an exchange, contact us at info@srivierehair.com within 48 hours of delivery. Include your order number and clear photos of the item received. We will review and respond within 1 to 2 business days.

If your order arrives damaged, defective, or is not what you ordered, we will make it right, immediately and at no cost to you.

If you believe there was a discrepancy on our part — wrong item sent, missing item, or a verifiable error — contact us within 48 hours of delivery and we will review it.